30th October 2017

Management Portal Auto-import of support@dediserve.com emails

Apologies to any customers that have used our support@dediserve.com email feature to create or respond to tickets in the past 24-48 hours, there was an issue identified with the auto-import of these emails resulting in the tickets or responses not being created, these are now importing and our support team will respond asap.

Tickets submitted via the GUI were not affected by this.