20th April 2022

Dublin, IE Cloud, scheduled 1 month ago

The server that runs the OnApp control panel must be taken offline for physical maintenance.

What will happen?

An on-site data centre engineer will take the controller server offline, remove it from the rack and replace a faulty stick of RAM. They will then re-rack the server and ensure that it returns to its normal working state.

The virtual machines on the Dublin OnApp will NOT go offline. Only the control panel will be unusable during the maintenance.

When will the work be carried out?

The window will be Thursday 21st April 12:00 - 14:00.

The work will take approximately 30 minutes to complete and will take place during the maintenance window.

Will I experience downtime?

No virtual machines will go offline during the work.

Only the OnApp control panel will be unusable during the maintenance.